Grandstream GXP2170 12-Line Enterprise HD IP Phone

The Grandstream GXP2170 is a top-of-the-range enterprise IP phone for busy desks: 12 line keys with up to 6 SIP accounts, a 4.3 inch 480×272 colour display, HD audio, dual Gigabit ports with integrated PoE and built-in Bluetooth. It adds 48 digitally programmable BLF or speed-dial keys and can drive up to four GXP2200 EXT modules for a total of 160 speed-dial or BLF contacts.

It targets reception, executive-assistant, operator and dispatch positions where one person handles many extensions and calls at once.

Why a 12-line phone suits high-volume desks

Every line key has a dual-colour LED, so an operator sees busy, ringing and held calls at a glance, while the 48 on-screen BLF keys show presence for colleagues across a plant or head office. Five-way audio conferencing, call park and pickup, shared and bridged line appearance and hot desking are listed in the telephony features. Paired with a Grandstream UCM IP PBX, the phone can be zero-config provisioned and supports one-touch call recording, as the datasheet notes. This makes it a sound match for control-room dispatch, a security gatehouse switchboard or a hotel front desk.

Key features from the datasheet

• 12 dual-colour line keys (6 SIP accounts), 5 XML programmable context-sensitive soft keys
• Built-in Bluetooth for headsets and mobile syncing; RJ9 headset jack with EHS support for Plantronics headsets
• TLS and SRTP encryption, 256-bit AES encrypted configuration file, 802.1x
• Up to 4 cascaded GXP2200 EXT modules for up to 160 speed-dial or BLF contacts
• Provisioning by TR-069 or AES encrypted XML configuration file, firmware upgrade via TFTP, HTTP, HTTPS, FTP or FTPS
• 4.3 inch (480×272) TFT colour LCD, HD handset and full-duplex speakerphone with wideband audio
• Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated PoE

Technical specification

Selection and deployment guide

Choose the GXP2170 when one user needs more than the 3 to 8 lines of the smaller GXP models. For a sparse office the GXP1630 is cheaper; for carrier-grade security with Wi-Fi look at the GRP2614. Count BLF keys: 48 on-screen plus up to 160 with four extension modules is far more than most roles need. Plan PoE budget: the datasheet gives 5.4 W without modules and 9.2 W with four, within an 802.3af port.

Installation and setup notes

Install on a desk using one of the two stand angles, or wall mount (the wall mount is sold separately). Connect uplink on the first Ethernet port and a PC on the second, set VLAN and QoS tags, then provision from UCM zero-config or a TR-069 server. Use TLS and SRTP for remote extensions, and change the default admin password on first boot.

Where it is used in the GCC

Typical GCC deployments are reception desks at head offices, call centres, hotel and resort front desks, port and airport operations rooms, and plant control rooms with several intercom or radio-gateway lines. The datasheet language list reads English, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Chinese, Korean, Japanese and more, so confirm Arabic availability for the firmware you will use.

Accessories and related items

Order GXP2200 EXT expansion modules (each under 1.2 W per the datasheet), a wall mount bracket, a Plantronics EHS headset cable and, for PBX use, a Grandstream UCM series IP PBX. Other networking and voice products are in Industrial Communications.

Sizing example (derived): if all 12 line keys are assigned to the 6 SIP accounts, each account could appear twice, and the 48 BLF or speed-dial keys then cover a team of that size. Expansion modules matter mainly for reception and operator desks that monitor many extensions.

Frequently asked questions

How many lines and accounts does the GXP2170 have?
12 line keys with up to 6 SIP accounts, plus 48 digital BLF or speed-dial keys.

Can it be expanded?
Yes. It can power up to four GXP2200 EXT modules for up to 160 speed-dial or BLF contacts.

Does it have Gigabit and PoE?
Yes, two switched 10/100/1000 Mbps ports and integrated PoE (802.3af).

Does it support Bluetooth?
Yes, integrated Bluetooth for headsets and mobile devices.

What security features does it list?
TLS, SRTP, 802.1x, MD5 authentication and 256-bit AES encrypted configuration files.

Documents and quotation

Seven Star LLC is an independent supplier based in Muscat and quotes the Grandstream GXP2170 on request; this page carries no price. Send us the quantity, PoE or adapter power, and whether extension modules and wall mounts are needed and we reply with availability and lead time. Please confirm firmware, language and regional power-plug needs against your project before ordering. The Grandstream GXP2170 datasheet is hosted on this page for download.